Compliance, Reporting and Enforcement
Compliance, Reporting and Enforcement The task team has up to now relied upon anecdotal information, unsupported by statistical information or sufficient details regarding specific transgressions, regarding the undesirable practices of the role-players involved. It accepts that part of the solution to the current problems lies in making sure that such practices are identified and curbed. All the role-player groups identified in Paragraph 3 above are requested to make sure that they are not guilty of the conduct referred to in that Paragraph 3 or to take corrective measures immediately if they are and to commit their full support to the proposed codes of conduct.
NDRC Practice NoteLast reviewed 2026-04
Compliance failures by debt counsellors, credit providers or PDAs are reported to the NCR and may trigger investigation under NCA s 139. The Task Team's recommendation is that all parties self-monitor and submit anonymised metrics to the Credit Industry Forum.
Drawn from NDRC's active case work. For your situation, see our debt counselling overview.
Cite this clause
National Credit Regulator. (2015). Annexure A — Debt Review Process & Conduct Provisions, clause 4: Compliance, Reporting and Enforcement. Guideline 001/2015 (Debt Review Task Team Agreements 2010), p. 23.