Annexure A
    3.3.4
    Annexure A
    p. 21

    Debt Counsellors

      Debt Counsellors should take care in assuring that the full and correct particulars of consumers are obtained and relayed to credit providers

    NDRC Practice NoteLast reviewed 2026-04

    Legal context

    Statutory anchor: NCA s 170 (record retention). Records must be retained for the period prescribed by NCR Regulation 55, which the NDRC file return audit policy and storage access policies are designed to support.

    Drawn from NDRC's active case work. For your situation, see our debt counselling overview.

    Cite this clause

    National Credit Regulator. (2015). Annexure A — Debt Review Process & Conduct Provisions, clause 3.3.4: Debt Counsellors. Guideline 001/2015 (Debt Review Task Team Agreements 2010), p. 21.

    Related clauses

    3
    Annexure A
    Conduct provisions
    3.1
    Annexure A
    The task team
    3.1.1
    Annexure A
    With the parties, identified a number of areas in which
    3.2
    Annexure A
    With a view to improving
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    3.3.5 Debt Counsellors
    Learn more about Debt Counselling

    Discover how debt counselling can help you manage your finances and protect your assets.

    Based on NCR Guideline 001/2015, p. 21. For NDRC's interpretation and application, see our debt counselling overview. Download original PDF.