Annexure A
    3.3.5
    Annexure A
    p. 21

    Debt Counsellors

      Debt Counsellors should make sure that they perform all the steps required of them (including the requirements under the improved debt review process rules) within the legislated or agreed time frames and that they procure debit order mandates for payments to be collected by PDA’s wherever possible.

    NDRC Practice NoteLast reviewed 2026-04

    Legal context

    Operationalises NCA s 86(5) by requiring written communication that can be produced on demand during an NCR compliance review.

    Drawn from NDRC's active case work. For your situation, see our debt counselling overview.

    Cite this clause

    National Credit Regulator. (2015). Annexure A — Debt Review Process & Conduct Provisions, clause 3.3.5: Debt Counsellors. Guideline 001/2015 (Debt Review Task Team Agreements 2010), p. 21.

    Related clauses

    3
    Annexure A
    Conduct provisions
    3.1
    Annexure A
    The task team
    3.1.1
    Annexure A
    With the parties, identified a number of areas in which
    3.2
    Annexure A
    With a view to improving
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    3.3.6 Debt Counsellors
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    Based on NCR Guideline 001/2015, p. 21. For NDRC's interpretation and application, see our debt counselling overview. Download original PDF.