Annexure A
    3.3.6
    Annexure A
    p. 22

    Debt Counsellors

      Debt Counsellors should make sure that they continue to assist the consumer under debt review to make sure finalization in Court and to make sure that monthly payments are met as per the Court Order. Debt Counsellors should make sure that the correct Credit Provider account details into which payments must be made are ascertained and provided to the PDAs.

    NDRC Practice NoteLast reviewed 2026-04

    Legal context

    Aligns with NCA s 44(2) and the fiduciary expectations the NCR sets out in its debt counsellor code of conduct.

    Drawn from NDRC's active case work. For your situation, see our debt counselling overview.

    Cite this clause

    National Credit Regulator. (2015). Annexure A — Debt Review Process & Conduct Provisions, clause 3.3.6: Debt Counsellors. Guideline 001/2015 (Debt Review Task Team Agreements 2010), p. 22.

    Related clauses

    3
    Annexure A
    Conduct provisions
    3.1
    Annexure A
    The task team
    3.1.1
    Annexure A
    With the parties, identified a number of areas in which
    3.2
    Annexure A
    With a view to improving
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    3.3.5 Debt Counsellors
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    3.4 Suggested conduct by Credit Providers
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    Based on NCR Guideline 001/2015, p. 22. For NDRC's interpretation and application, see our debt counselling overview. Download original PDF.