If the consumer
If the consumer is found by the DC to be over-indebted and legally eligible to be under debt review, the DC should, within 10 business days of receiving the COB from all credit providers, notify both the Credit Provider/s and the Credit Bureaus of that fact per Form 17.2 and provide the Credit Provider/s with a debt rearrangement proposal that includes:
a) A summary of the affordability assessment conducted containing the before and after counseling situation with regard to monthly financial obligations and affordability of the consumer in standardized format; and
b) A debt re-arrangement proposal in accordance with the minimum requirements of the Debt Restructuring Guidelines and consisting of a standardized summary of the proposal (for all credit agreements).
NDRC Practice NoteLast reviewed 2026-04
Once over-indebtedness is confirmed and all COBs are in, the debt counsellor has ten business days to issue Form 17.2 with the rearrangement proposal. The clock starts on the date the last COB is received, not on the date of Form 17.1.
Statutory basis: NCA s 86(7)(c) read with the Task Team Agreement Annexure A clause 2.3.5. NDRC's task deadline rules calculate this deadline from the file's claimed_at timestamp plus the elapsed COB-receipt window.
Drawn from NDRC's active case work. For your situation, see our debt counselling overview.
Cite this clause
National Credit Regulator. (2015). Annexure A — Debt Review Process & Conduct Provisions, clause 2.3.5: If the consumer. Guideline 001/2015 (Debt Review Task Team Agreements 2010), p. 17.