Annexure A
    3.3.1
    Annexure A
    p. 21

    Debt Counsellors

      Debt Counsellors should not encourage debt stressed consumers to enter the debt review process with promises of payment holidays or other similar inducements;

    NDRC Practice NoteLast reviewed 2026-04

    What this means in practice

    The rule prohibits inducement-led marketing. 'Payment holiday' messaging misrepresents debt review and exposes the counsellor to NCR enforcement. Marketing must describe the process accurately, including its restrictions on new credit.

    Drawn from NDRC's active case work. For your situation, see our debt counselling overview.

    Cite this clause

    National Credit Regulator. (2015). Annexure A — Debt Review Process & Conduct Provisions, clause 3.3.1: Debt Counsellors. Guideline 001/2015 (Debt Review Task Team Agreements 2010), p. 21.

    Related clauses

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    The task team
    3.1.1
    Annexure A
    With the parties, identified a number of areas in which
    3.2
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    With a view to improving
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    3.3 Suggested conduct of debt counselors
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    3.3.2 Debt Counsellors
    Learn more about Debt Counselling

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    Based on NCR Guideline 001/2015, p. 21. For NDRC's interpretation and application, see our debt counselling overview. Download original PDF.