Annexure A
    3.4.1
    Annexure A
    p. 22

    Credit Providers

      Credit Providers should improve the administrative co-operation with debt counsellors in order to speed up the finalization of proposals, by issuing specific policies and procedures in this regard.

    NDRC Practice NoteLast reviewed 2026-04

    Legal context

    Reinforces Regulation 24(2). NCR debt help system status A confirms acknowledgement and is what NDRC's NCR status task logic checks for auto-completion.

    Drawn from NDRC's active case work. For your situation, see our debt counselling overview.

    Cite this clause

    National Credit Regulator. (2015). Annexure A — Debt Review Process & Conduct Provisions, clause 3.4.1: Credit Providers. Guideline 001/2015 (Debt Review Task Team Agreements 2010), p. 22.

    Related clauses

    3
    Annexure A
    Conduct provisions
    3.1
    Annexure A
    The task team
    3.1.1
    Annexure A
    With the parties, identified a number of areas in which
    3.2
    Annexure A
    With a view to improving
    Previous
    3.4 Suggested conduct by Credit Providers
    Next
    3.4.2 Credit Providers
    Learn more about Debt Counselling

    Discover how debt counselling can help you manage your finances and protect your assets.

    Based on NCR Guideline 001/2015, p. 22. For NDRC's interpretation and application, see our debt counselling overview. Download original PDF.