2.4.3
Annexure A
p. 19
Credit Providers
- (a) The consumer is in default and no 17.2 notice and debt re-arrangement proposal is received from the DC within 60 business days after the date on which the consumer applied for the debt review; or
- (b) The consumer is in default, no repayments that are in line with the debt re-arrangement proposal submitted to Credit Providers and meet the minimum requirements of the Debt Restructuring Guidelines are received and reasonable steps have been taken to verify from the relevant PDA and Debt Counsellor that no or insufficient payments have been made by the consumer; and/or;
- (c) The consumer is in default of the credit agreement in a respect other than payment default, such as a default on maintaining the payment of credit-linked insurance premiums.
Credit Providers should terminate debt reviews and institute collection action where:
NDRC Practice NoteLast reviewed 2026-04
What this means in practice
Where the consumer is genuinely in default of the rearrangement, the credit provider may terminate and resume collection. The trigger is sustained non-payment, not a single missed instalment.
Legal context
Statutory basis: NCA s 86(10). Case law has clarified that 'reasonable steps to verify' is a substantive requirement, not a tick-box.
Drawn from NDRC's active case work. For your situation, see our debt counselling overview.
Cite this clause
National Credit Regulator. (2015). Annexure A — Debt Review Process & Conduct Provisions, clause 2.4.3: Credit Providers. Guideline 001/2015 (Debt Review Task Team Agreements 2010), p. 19.Related clauses
Based on NCR Guideline 001/2015, p. 19. For NDRC's interpretation and application, see our debt counselling overview. Download original PDF.