Within 10 business days of receiving the Form
Within 10 business days of receiving the Form 17.2 accompanied by the Affordability Assessment summary and a debt re-arrangement proposal, the Credit Provider should, in writing (Which could include an agreement to reflect the terms and conditions):
a) Accept the debt re-arrangement proposal if it meets the minimum requirements of the Debt Restructuring Guidelines and implement the restructured terms of the agreement in accordance with the debt re-arrangement proposal on their systems, or
b) Reject the debt re-arrangement proposal, give notice of the intention to legally oppose it and provide written reasons for having rejected it.
NDRC Practice NoteLast reviewed 2026-04
Credit providers have ten business days from receipt of Form 17.2 to accept, reject, or counter-propose in writing. Silence beyond ten business days is treated as non-objection for proposal-progression purposes, though it is not deemed consent for a consent order.
The major banks generally respond inside the window, but smaller credit providers and second-tier lenders frequently miss it. The counsellor's record of dispatch and the lapsed deadline form the evidentiary base for proceeding to court.
Drawn from NDRC's active case work. For your situation, see our debt counselling overview.
Cite this clause
National Credit Regulator. (2015). Annexure A — Debt Review Process & Conduct Provisions, clause 2.3.11: Within 10 business days of receiving the Form. Guideline 001/2015 (Debt Review Task Team Agreements 2010), p. 19.