Annexure A
    3.4.8
    Annexure A
    p. 22

    Credit Providers

      Credit Providers must establish formal policies on the trade-off of competing claims between different products in line with national debt re-arrangement guidelines issued by the NCR (in terms of the Act) as well as any industry agreed debt re-arrangement rules under a section 48 code.

    NDRC Practice NoteLast reviewed 2026-04

    Legal context

    The trade-off rules in Annexure D govern how concessions are sequenced across products: secured debt typically retains higher priority than unsecured debt, and credit-linked insurance premiums are protected.

    Drawn from NDRC's active case work. For your situation, see our debt counselling overview.

    Cite this clause

    National Credit Regulator. (2015). Annexure A — Debt Review Process & Conduct Provisions, clause 3.4.8: Credit Providers. Guideline 001/2015 (Debt Review Task Team Agreements 2010), p. 22.

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    3.4.6 Credit Providers
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    3.5 Suggested conduct by payment distribution
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    Based on NCR Guideline 001/2015, p. 22. For NDRC's interpretation and application, see our debt counselling overview. Download original PDF.