Annexure A
    3.5.3
    Annexure A
    p. 23

    PDAs should make sure that all the parties

      PDAs should make sure that all the parties are informed of the details of payments made.

    NDRC Practice NoteLast reviewed 2026-04

    What this means in practice

    When a consumer's payment changes, stops or resumes, the PDA must notify the debt counsellor and every affected credit provider in the same cycle. Silent gaps in distribution are the single biggest trigger for premature termination notices.

    How credit providers typically respond

    Credit providers treat an unexplained gap as default and may issue a Form 17.W termination notice under NCA s 86(10). A timely PDA notice usually prevents that escalation.

    Drawn from NDRC's active case work. For your situation, see our debt counselling overview.

    Cite this clause

    National Credit Regulator. (2015). Annexure A — Debt Review Process & Conduct Provisions, clause 3.5.3: PDAs should make sure that all the parties. Guideline 001/2015 (Debt Review Task Team Agreements 2010), p. 23.

    Related clauses

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    With the parties, identified a number of areas in which
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    With a view to improving
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    3.5.2 PDAs should make sure that they capture all
    Next
    3.5.4 PDAs should submit monthly statements to consumers
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    Based on NCR Guideline 001/2015, p. 23. For NDRC's interpretation and application, see our debt counselling overview. Download original PDF.