Annexure A
    3.5.5
    Annexure A
    p. 23

    PDAs should make sure that payments are made

      PDAs should make sure that payments are made expeditiously.

    NDRC Practice NoteLast reviewed 2026-04

    What this means in practice

    PDA distributions must follow the cycle agreed in the proposal. Late distributions create avoidable arrears on accounts that are otherwise current under the rearrangement.

    Legal context

    NDRC's direct debit sync runs every two hours to reconcile distributions, so distribution delays are detected within the same business day.

    Drawn from NDRC's active case work. For your situation, see our debt counselling overview.

    Cite this clause

    National Credit Regulator. (2015). Annexure A — Debt Review Process & Conduct Provisions, clause 3.5.5: PDAs should make sure that payments are made. Guideline 001/2015 (Debt Review Task Team Agreements 2010), p. 23.

    Related clauses

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    Annexure A
    Conduct provisions
    3.1
    Annexure A
    The task team
    3.1.1
    Annexure A
    With the parties, identified a number of areas in which
    3.2
    Annexure A
    With a view to improving
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    3.5.4 PDAs should submit monthly statements to consumers
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    4 Compliance, Reporting and Enforcement
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    Based on NCR Guideline 001/2015, p. 23. For NDRC's interpretation and application, see our debt counselling overview. Download original PDF.