If the consumer
If the consumer is found by the DC not to be over-indebted or not to be legally eligible to be under debt review, the DC should reject the application and send a Form 17.2 to the Credit Providers and Credit Bureaus.
NDRC Practice NoteLast reviewed 2026-04
Where the assessment shows the consumer is not over-indebted, the application must be rejected and a Form 17.2 sent to credit providers and bureaus to lift the debt review flag. The file does not stay open in limbo.
Rejected applications that are not formally closed leave the consumer with an active debt review marker on the bureau, which blocks new credit and is harder to reverse later. The 17.2 closing notice is not optional.
NCR debt help system status code B is the corresponding status update; NDRC's NCR status task logic auto-completes once code B is reflected.
Drawn from NDRC's active case work. For your situation, see our debt counselling overview.
Cite this clause
National Credit Regulator. (2015). Annexure A — Debt Review Process & Conduct Provisions, clause 2.3.4: If the consumer. Guideline 001/2015 (Debt Review Task Team Agreements 2010), p. 17.