Credit Providers
Credit Providers should not terminate debt reviews where:
a) The 17.2 notice has been received; and
b) An Affordability Assessment summary and debt re-arrangement proposal meeting the minimum debt restructuring guidelines has been submitted to Credit Providers as set out above; and
c) The consumer is maintaining repayments, including mandatory payments, that are in line with the debt re-arrangement proposal submitted to Credit Providers and that meet the minimum requirements of the Debt Restructuring Guidelines; and
d) The consumer does not breach any other material provisions of the credit agreement
NDRC Practice NoteLast reviewed 2026-04
Section 86(10) lists the circumstances in which a credit provider may not terminate debt review. The protected period covers active debt review where the consumer is paying in line with the proposal, where a court application has been lodged, and where the matter is awaiting hearing.
Premature terminations are common where credit providers fail to verify payment with the PDA before issuing a notice. Where this happens, the s 86(11) counter-application is the route to reinstate the debt review.
Statutory basis: NCA s 86(10) and (11). The s 86(11) counter-application must be brought promptly to be effective.
Drawn from NDRC's active case work. For your situation, see our debt counselling overview.
Cite this clause
National Credit Regulator. (2015). Annexure A — Debt Review Process & Conduct Provisions, clause 2.4.1: Credit Providers. Guideline 001/2015 (Debt Review Task Team Agreements 2010), p. 19.