Annexure B
    14.2
    Annexure B
    p. 49

    Interview with Consumer

      Interview with Consumer

      b) Verify the details on the application form

      c) Explain the entire Debt Counselling process

      d) Explain cost of Debt Counselling

      e) Explain legal cost

      f) Request full declaration from consumer

    NDRC Practice NoteLast reviewed 2026-04

    Legal context

    Operationalises NCA s 81(2) (assessment of the consumer's understanding and knowledge of the credit agreement) within the debt review intake.

    Drawn from NDRC's active case work. For your situation, see our debt counselling overview.

    Cite this clause

    National Credit Regulator. (2015). Annexure B — Debt Review Assessment Guidelines, clause 14.2: Interview with Consumer. Guideline 001/2015 (Debt Review Task Team Agreements 2010), p. 49.

    Related clauses

    14
    Annexure B
    Annexure b2 – Affordability Assessment Check List
    14.1
    Annexure B
    Affordability Assessment
    14.3
    Annexure B
    Verify Consumer Details
    14.4
    Annexure B
    Verify Debt
    Previous
    14.1 Affordability Assessment
    Next
    14.3 Verify Consumer Details
    Learn more about Debt Counselling

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    Based on NCR Guideline 001/2015, p. 49. For NDRC's interpretation and application, see our debt counselling overview. Download original PDF.