Annexure C
    3.1.2
    Annexure C
    p. 59

    All credit providers

      All credit providers must receive consistent treatment per credit agreement category under the rules in terms of the proposed restructuring of each agreement, in that:

      a) The amount allocated to each credit agreement must be applied consistently to all credit agreements per credit agreement category and in accordance with the rules as defined in the proposal. I.e., the system should not allow any agreement in a particular category to receive preferential treatment above other agreements in that category (except if this is as a result of a classification of recklessness);

      b) Any extension in the payment period must be applied proportionately to contractual repayment term for that category of credit agreement (with deemed contractual repayment obligations for facility debts that are consistently applied as a basis for extension) and the same term extension limits should apply to all agreements in each category;

      c) Any payment interruption should equally and proportionately apply to all credit agreements in that category;

      d) Interest rate and fee reductions (if consented to by the credit providers) are to be applied consistently to all credit agreements in each relevant category of credit agreements (i.e. finance charge sacrifices must be fairly applied to all credit agreements in a category in these cases);

      e) The cash which is released when any agreement is settled should be allocated towards the repayment of all residual debt obligations on a fair and consistent basis in order to accelerate rehabilitation of the consumer’s situation; and

      f) The rules for re-arrangement should allow for reasonable (and fully disclosed) annual escalation of consumer repayments in order to accelerate the rehabilitation of the consumer’s over-indebtedness situation. 4. Proposed Debt Counselor system governance oversight arrangements

    NDRC Practice NoteLast reviewed 2026-04

    Legal context

    Reciprocity is what makes the consensus rules in Annexure D enforceable in practice, since both sides of the negotiation read the same numbers from compatible systems.

    Drawn from NDRC's active case work. For your situation, see our debt counselling overview.

    Cite this clause

    National Credit Regulator. (2015). Annexure C — Minimum Debt Counselling System Requirements, clause 3.1.2: All credit providers. Guideline 001/2015 (Debt Review Task Team Agreements 2010), p. 59.
    Based on NCR Guideline 001/2015, p. 59. For NDRC's interpretation and application, see our debt counselling overview. Download original PDF.