By credit providers in many instances

By credit providers in many instances:

(a) Failing to:
(i) Adequately comply with the requiremens of the Act;
(ii) Provide debt counsellors with a COB within 5 busines days from receipt of a Form 17.1 notice, as they are legally obliged to do;
(iii) Cancel debit orders when requested to do so by consumers under debt review;
(iv) Consider and respond decisively to debt re-arrangement proposals within a reasonable period after receipt;
(v) Implement policies to make sure that their different divisions adopt a uniform approach to debt counselling;
(b) Not having adequate administrative capacity to deal correctly with debt rearrangement proposals;
(c) Making unrealistic demands through their different product houses;
(d) Terminating the debt review process and proceeding to court without attempting to reach a settlement with the consumer through the debt councellor;
(e) Permitting the attorneys who act on their behalf to oppose court applications brought by Debt Councellors on non-substantive technical grounds.

Cite this clause

National Credit Regulator. (2015). Covering Report, clause 3.1.3.2: By credit providers in many instances. Guideline 001/2015 (Debt Review Task Team Agreements 2010), p. 11.