The Process
Understand each step of debt review
What steps are involved in the debt counselling process?
The debt counselling process is structured, regulated, and time-bound – not an 'instant' overnight solution, but effective.
Read MoreHow long does the debt counselling process take?
The debt counselling process typically takes 6-8 weeks for court approval once all documents are submitted.
Read MoreHow quickly does debt review provide protection?
We provide you and your assets with immediate protection once we have received your application.
Read MoreHow long will it take to start to feel relief from the stress of my debts?
Almost immediately. Within the first 5 days, we will have drafted a proposal to restructure your debts and created a provisional repayment plan that y...
Read MoreHow do debt counsellors negotiate with creditors?
Debt counsellors negotiate on your behalf using established relationships with credit providers and legal frameworks under the NCA.
Read MoreHow do you manage to reduce the payments?
We reduce your payments through several mechanisms allowed under the National Credit Act:
Read MoreWhat will happen if my credit providers are not happy with the revised payment plan?
If credit providers are not satisfied with the proposed payment plan, we have legal mechanisms to protect you:
Read MoreDo I need to go to court personally?
In most cases, you do NOT need to appear in court personally.
Read MoreWill my details be sent to the credit bureaus and my credit providers?
Yes, this is a legal requirement and an important part of your protection.
Read MoreWhich Payment Distribution Agency (PDA) do you use?
We use DC Partner (NCRPDA02), an NCR registered and approved Payment Distribution Agency.
Read MoreWho is responsible for payment distributions to credit providers?
All your payments are handled by an accredited Payment Distribution Agency (PDA) tasked with distributing payments to your credit providers.
Read MoreWhat payments will I make under debt review?
You pay a single reduced monthly instalment in accordance with your budget and what you can afford.
Read MoreWhat is a consent order vs court order in debt review?
Both are legally binding orders that formalise your debt review, but they are obtained differently:
Read MoreWhat happens to my bond if my unsecured debt is paid off?
If your unsecured debts are paid off before your home loan, you have options:
Read MoreWhat happens if I get retrenched during debt review?
If you are retrenched during debt review, contact us immediately. We can:
Read MoreUnderstanding the loan process: What you need to know
When you take out a loan in South Africa, you enter into a credit agreement governed by the National Credit Act. Key aspects include:
Read MoreWhat if my income increases during debt review?
If your income increases significantly during debt review, you have options:
Read MoreWhat is Form 17.1 in debt counselling?
Form 17.1 is the official application form to apply for debt counselling under the National Credit Act. When you sign this form, you are officially en...
Read MoreWhat is Form 17.2 (Certificate of Balance)?
Form 17.2 is the Certificate of Balance that your debt counsellor issues once they have assessed your financial situation and determined that you are...
Read MoreStill Have Questions?
Our NCR-registered debt counsellors are ready to help. Get a free, confidential assessment today.