Annexure E — Standard Documentation

Form COB (Certificate of Balance) is the prescribed instrument by which a credit provider confirms the outstanding balance, instalment, interest rate, fees and arrears on a credit agreement as at a specific date. It must be returned to the debt counsellor within 5 business days of receiving Form 17.1 (see Annexure A clause 2.2).

Form 17.1 is the prescribed notification a debt counsellor must deliver to all credit providers and registered credit bureaux within five business days of accepting a consumer's debt review application. It places the consumer formally under debt review and triggers the credit provider's obligation to issue a Certificate of Balance (COB) within 5 business days, as set out in Annexure A clause 2.2.

Form 17.2 accompanies the debt re-arrangement proposal once the debt counsellor has completed the affordability assessment and developed the restructuring plan. It is sent to every credit provider whose debt is included in the proposal and to the National Credit Regulator.

Form 17.3 is used by a credit provider to formally terminate the debt review for a specific credit agreement under section 86(10) of the National Credit Act. It may only be issued where the credit agreement was not subject to a Magistrate's Court order at the time of termination and where the termination grounds in Annexure A clause 2.4 are met.

The Standard Output Forms are the system-generated documents that every NCR-registered debt counselling system must produce. They standardise the way debt counsellors, credit providers and PDAs exchange information about an affordability assessment, a restructuring proposal, and the resulting payment plan.

DRAFT — Letter of acceptance of arrangement proposal, one per credit agreement.

DRAFT — Letter of decline of proposal, one per credit agreement.

The Glossary of Terms in Annexure E provides standardised definitions used across the Debt Counselling Standard Output Forms. It binds debt counsellors, credit providers and PDAs to a common vocabulary so that affordability assessments, restructuring proposals and payment plan summaries are interpreted consistently across the industry.

Annexure E is the Standard Documentation pack that accompanies the Debt Review Task Team Agreements. It collects the prescribed forms, the consensus letter templates and the field glossary every NCR-registered debt counselling system must use.