Yes, you can transfer your debt review to another debt counsellor if needed.
The process involves:
• Form 17.7 – Used to facilitate the transfer between debt counsellors
• Payment of all outstanding fees to your current debt counsellor
• Verification that the previous counsellor followed correct procedures
• Transfer of all documentation and creditor records
Common reasons for transfer include service issues, relocation, or counsellor registration lapses.
Note: We recommend first attempting to resolve any issues with your current counsellor before transferring.
Important: Your new debt counsellor cannot restart the process and is not entitled to charge restructuring fees again.