Front Matter

• The report provides background to the establishment of the Task Team and the approach adopted to arrive at the guidelines. 2. Annexure A: Proposed debt review process enhancements and conduct provisions

Debt Review Task Team Agreements CIRCULAR 02 0F 2015 –DEBT REVIEW TASK TEAM AGREEMENTS OF 2010 GUIDELINES In October 2013, the National Credit Regulator (“the NCR”) through the Credit Industry Forum (CIF) initiated a review process of the Task Team Agreements of 2010(TTA) to align them with the current debt review processes. TTA are voluntary non statutory measures put in place aimed at addressing operational and process weaknesses that come with implementation of debt review provisions of the National Credit Act (“the NCA”).Further to this, they promote a uniform and consistent approach in dealing with debt review matters amongst all debt review stakeholders. Following an intensive review process with industry stakeholders, the NCR is pleased to announce that TTA has been signed off and are issued as guidelines to be applied by all industry participants effective immediately. Please take note that amendments to the NCA, its regulations or case law supersede provisions made in these guidelines and will when necessary be amended. COMPLIANCE WITH THE TASK TEAM AGREEMENTS OF 2010 GUIDELINES Credit Providers, Credit Bureaus, Payment Distribution Agents and Debt Counsellors are requested to comply by applying these TTA on debt review matters. Non-compliance with these guidelines should be reported to the NCR. This document is available from www.ncr.org.za CONTENTS OF THE GUIDELINES The guideline contains the following information: