PAIA Manual

National Debt Review Center (NDRC) — NCR Registration: NCRDC3106

Information Officer: Sandiswa Mxhalisa

Email: [email protected] · Tel: 041 012 5036

• Debt review applications and supporting documents
• Statutory NCA forms (17.1, 17.2, 17.W, Form 16, Form 19)
• Court orders and proposals
• Inbound creditor correspondence (COBs, settlement letters, cession notices)
• Outbound legal correspondence and court bundles
• Billing records (invoices, payments)
• Audit logs of consent, signatures and document access

Authenticated clients can request most documents directly from the client portal. Where a fee applies, the portal will quote the fee and route you to a secure Ozow or Payfast checkout before the document is released.

Third-party requesters (anyone other than the data subject) must lodge a formal PAIA request by emailing [email protected] with: requester name and ID, the data subject's written authority, and a description of the record sought.

The Information Officer must respond within 30 days, extendable once by a further 30 days as provided by section 26 of PAIA.

NDRC charges the fees published at /paia-fees. The schedule mirrors the Information Regulator's prescribed PAIA rates (R140 request fee, R2 per page, R145 per hour search) for third-party requests, and applies POPIA s23 (first copy of own personal information free of charge) for data subjects.

Where a search is expected to exceed six hours, a one-third deposit will be requested before search begins.

A requester who is dissatisfied with a decision may lodge a complaint with the Information Regulator (South Africa): inforegulator.org.za, or approach the High Court for relief under section 78 of PAIA.