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Last Updated on February 9, 2024 by The National Debt Review Center

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The Best Summary of The Consumer Protection Act 68 of 2008 in South Africa

By The National Debt Review Center
Consumer Protection Act

The Best Summary of The Consumer Protection Act 68 of 2008 in South Africa

The Consumer Protection Act 68 of 2008 in South Africa is a law that was enacted to protect consumers from unfair marketing practices, misleading advertising and performance on the part of sellers. Designed as an amendment of The Trade Practices Act 66 of 1974, it aims to expand consumer rights and to provide remedies for improper trade practices. In this blog article you will find a comprehensive summary so that you can be better informed while doing your transactions.

What is The Consumer Protection Act 68 of 2008 in South Africa?

The Consumer Protection Act is a set of laws that aim to protect the rights of consumers in South Africa. The act provides for the establishment of a National Consumer Commission, which is responsible for enforcing the act. The commission has the power to investigate complaints, issue fines, and order companies to take corrective action.

The act protects consumers from unfair practices such as false advertising, misleading marketing, and product safety. It also requires businesses to provide clear and accurate information about their products and services. The act also gives consumers the right to cancel contracts within 14 days and return faulty goods within 30 days.

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Purpose of The Consumer Protection Act 68 of 2008

The Consumer Protection Act was enacted to protect the rights of consumers and to promote a fair, accessible and sustainable marketplace. The Act sets out the rules for businesses in relation to the sale of goods and services, as well as the provision of information to consumers. It also establishes mechanisms for redress if consumers are treated unfairly or their rights are infringed.

What Companies are Covered under The Consumer Protection Act 68 of 2008 and Key Definitions

The Consumer Protection Act applies to any company that provides goods or services to consumers. This includes, but is not limited to, companies that sell food, clothes, electronics, or cars. The Act also applies to companies that offer services such as hotels, banks, and telecoms providers.

The Act defines a “consumer” as any natural person who buys goods or services for personal, family or household use. “Goods” are defined as any movable property, including products that are manufactured, imported or sold in South Africa. “Services” are defined as anything that is done for the benefit of a consumer and includes things like utilities, entertainment and financial services.

Jurisdiction of The Act

The Consumer Protection Act is law that establishes consumer protection rights in South Africa. The act applies to all transactions between suppliers and consumers, whether the transaction occurs in person, by mail, by telephone, or online. The act also applies to any advertisements directed at consumers.

The purpose of the Consumer Protection Act is to protect consumers from unfair and deceptive business practices. The act requires businesses to disclose certain information to consumers so that they can make informed decisions about whether to enter into a transaction. The act also gives consumers the right to cancel certain types of contracts within a specified period of time and receive a refund for any goods or services that have not been delivered. Finally, the act creates a civil cause of action for damages resulting from a violation of the Consumer Protection Act.

What are your Consumer Rights and what to do when they are Violated?

  1. Right to Equality in the Consumer Market and Protection Against Discriminatory Marketing Practices.
  2. Right to Privacy.
  3. Right to Choose.
  4. Right to Disclosure of Information.
  5. Right to Fair and Responsible Marketing.
  6. Right to Fair and Honest Dealing.
  7. Right to Fair, Just and Reasonable Terms and Conditions.
  8. Right to Fair Value, Good Quality and Safety; and
  9. Right to Accountability by Suppliers.

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